Panorama Hotel

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.

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The staff were amazing!! The room was beautiful and the bed was so comfy! The hotel was in walking distance to everything! The room was serviced everyday and the restaurant and bar were great! It was quiet and the views were incredible! I would thoroughly recommend this hotel to everyone !! - Virginia Allen, past guest

Nice quiet place to stay. Rooms are cleaned daily and facilities for guests use are excellent. Bistro has a great menu with well presented big meals. Wood fires burning in bar and guest lounges are a nice touch. Staff are friendly and nothing is a bother. Would stay again without hesitation. - Dion Morgan, past guest 2022

The front desk staff, V, is very friendly and helpful. She goes well above and beyond to ensure our stay is comfortable and enjoyable. At the time of visit, the place needed some upgrades but the new owner has started upgrading and will transform the place in the next six months or so. - Tripadvisor User

The new owners are doing amazing things with this venue. The place looks wonderful and fresh and clean. We hosted a dinner for 17 people recently and were very well looked after. We arrived to find a beautifully set long table with white cloths flowers and tea lights. (totally unexpected). Previous staff have also returned which was great to see. Everyone enjoyed all of their meals which were well cooked and extremely generous in size. (Oysters Kilpatrick seemed to be favorite.) Excellent value for money. Well done to all the staff. I reckon we will all return on a regular basis. - Trip Advisor User

We were skeptical due to previous reviews, but these do not reflect the new owners. We had an excellent meal here whilst staying in St Helens. The spring roll starter, Beef Teriyaki and Prawn Linguine were absolutely superb, as were our choice of local wine and beer. We had a table at the window with fantastic views across the bay. Peter and his wife only took ownership at Christmas 2023, and they, and their staff, couldn’t have been more welcoming or friendly. Please give them a chance! - Trip Advisor User

The hotel was in a great location and the staff were very friendly and helpful. The restaurant and bar facilities were very good and provided a lovely are to sit or dine. The room was clean and comfortable and there were nice areas to relax outside of your room. - Adrian

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